Spam that does not get tagged

Q: What do I do about spam messages that don't get tagged?

A: Occasionally, the Brightmail Anti-Spam engine will miss spam messages. Your assistance in identifying these is essential to maintaining the efficacy of Brightmail. Symantec provides an email addresses specifically to report these messages.

Spam messages that were not tagged with [SPAM+] should be forwarded, with all headers, to gsubmit@submit-1.brightmail.com.

Important - You must send FULL HEADERS and BODY in the message as an RFC-822 MIME encoded attachment when submitting messages to this address. Symantec must receive these reports within 24 hours from the date initially sent to effectively write rules and filter the spam.

Here are instructions for sending messages in acceptable format to the BLOC (Brightmail Logistics and Operations Center) in Microsoft Outlook and Netscape Messenger.

Microsoft Outlook -
* Under the "Tools" menu select "Options."
* Under the "Preferences" tab, press the "E-mail options ..." button.
* On the bottom half of the window, under "When forwarding a message" select "attach original message" from the drop-down menu.
 
Microsoft Outlook Express 5 -
* Select the message you want to submit.
* Click on Message, then Forward as Attachment. You should see an Attach: row under the Subject.
* Address the new message to customer alias for junk. Leave the subject and body of the message blank.
* Send the message. If Outlook warns you that the message has no subject just click OK.
 
Netscape Messenger -
* 'Right click' on the message you wish to send and select "forward as an attachment."